An Upset Customer Tweeted at Delta Air Lines. Its Response Was the 1 Thing No Company …

Delta Air Lines had a rough start to the Memorial Day weekend. On Saturday, the airline canceled 254 flights and delayed another 530. Delta Air Lines wasn’t the only airline canceling flights, but it was among the hardest hit.

If you were one of the people who thought they were going to show up at the airport, get on a plane, and spend the weekend barbecuing with family–only to find out your flight was canceled and now you have to wait to be rebooked–you’d be pretty frustrated.

The problem for any company that serves so many people at scale, is that when you cancel that many flights, you’re going to end up with a far greater number of people than usual calling with problems.

Some of them are going to be pretty mad. Some of those people might tweet about it. When they do, they might even say mean things. That’s where things can get complicated. 

For example, this Twitter exchange went viral over the weekend. It appears that the original post came from a customer who found out on Friday evening that their Saturday morning flight had been canceled. 

That’s frustrating. As someone who flies pretty regularly, I can empathize. No one likes to have their plans ruined, [...]  read more

First Thing: Biden visits Uvalde after mass shooting | | The Guardian

First Thing: Biden visits Uvalde after mass shooting

President and first lady seek to comfort community as DoJ launches investigation into the police’s response. Plus, how the side hustle ate the hobby

Good morning.

Joe Biden has visited Uvalde, Texas, seeking to comfort a community devastated by the latest American mass shooting, which claimed the lives of 19 elementary school children and two teachers.

The visit yesterday marked the second presidential visit related to a massacre within two weeks after a racist attack in Buffalo, New York, as Democrats in Washington offered tentative hope of bipartisan gun reform legislation in Congress.

Onlookers cheered Biden but also called out to the Democratic president and the visiting Texas Republican governor Greg Abbott about taking action to make America safer for their children.

Joe and Jill Biden, both wearing black, paid their respects at a makeshift memorial site outside the Robb elementary school in Uvalde, laying a bouquet of white flowers amid a mass of candles, flowers, and photographs of the victims.

Will any gun control measures be brought in? Senators in Washington DC offered cautious optimism over a legislative deal on a package of small-scale gun safety measures. Meanwhile, Democrats in some blue states are making efforts to reinvigorate gun control proposals.

What else is happening? The US government yesterday announced a federal investigation into the police response as anger [...]  read more

What's left for Tony Vitello and the Vols? Win the whole (bleeping) thing – Saturday Down South

The SEC Tournament ended the same way the SEC baseball season ended, which was essentially the same way the SEC baseball season began. The Tennessee Volunteers, picked to finish in the middle of the league before the season, continued Tony Vitello’s quest for dominance by basically going wire-to-wire as the best team in the conference and in the nation. What’s left for the Vols? To echo Roger Dorn in the movie Major League, only to win the whole (bleeping) thing.

It is nothing less than astonishing that Tennessee’s climb has been as rapid or as complete as it has been. Vitello inherited a Tennessee program that hadn’t been to the College World Series since 2005 and had only made the NCAA Tournament field 3 times between 1997 and 2017, when Vitello was hired. UT hadn’t won an SEC Tournament since 1995 and was basically an afterthought in the league. After the end of the Rod Delmonico era in 2007, UT’s next two coaches both posted career sub-.500 records in Knoxville.

Enter Vitello, [...]  read more

Only One Thing Stands Between Tottenham and Alessandro Bastoni Signing – Hotspur HQ

The only thing standing between Tottenham and securing Alessandro Bastoni’s signature is a big-money bid that Inter Milan won’t be able to turn down. 

Bastoni has made his feelings about signing at Tottenham clear. He’s excited about the proposition of reuniting with former manager Antonio Conte and believes in the current project at Hotspur Way.

Conte reciprocates the sentiment, holding Bastoni in high regard, seeing the 23-year-old defender as an integral piece to Tottenham’s continued ascendency. While some are claiming that Spurs and Bastoni have reached personal terms, nothing has been verified by a reputable or reliable source.

So let’s hold off before popping a bottle of bubbly. I’m still only half way through the first after hearing confirmation of Ivan Perisic’s imminent arrival on Hotspur Way.

Inter Milan, quite obviously, is not interested in selling their prized asset, who is under contract for another two years. However, if we’ve learned anything throughout [...]  read more

Intoxicated, naked man carjacks couple in Kelowna | Globalnews.ca

An intoxicated, naked man carjacked a couple near the Apple Bowl in Kelowna Saturday night.

Kelowna RCMP say a man and his wife were sitting in their car on Burtch Road around 6:40 p.m. when an “unknown intoxicated and unclothed man” opened the unlocked trunk hatch, jumped in, and told them to drive.

“The victims [were] frightened and drove a block to Harvey [and] Burtch before exiting the vehicle at which point the man then jumped into the driver’s seat and fled in their vehicle,” said Kelowna RCMP Cst. Mike Della-Paolera in the release.

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Read more: Handgun, meth, catalytic converter confiscated during Kelowna traffic stop

RCMP say the vehicle was located approximately 45 minutes later.

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  • The Next Big Thing in Stewardship? – Contagion Live

    The time from clinical evaluation to testing to diagnosis to treatment can be a laborious process that does not always equate to optimal therapy in an efficient manner. Steps along the way can be fraught with delays and uncertainties.

    Whereas, the traditional administration of diagnostic tests and the protocols associated with them can be lengthy, the advent of newer technologies such as rapid tests can speed up the process, but also get to optimal antimicrobial therapy prescribing practices more efficiently. These capabilities are part of a new novel concept titled diagnostic stewardship.

    Kim Claeys, PharmD, associate professor, University of Maryland, is advocating for bringing diagnostic stewardship into institutions as part of their antimicrobial stewardship programs. “Antimicrobial stewardship and diagnostic stewardship are very intrinsically linked,” Claeys said. “They are synergistic in their actions and there’s lot of activities that antimicrobial stewardship programs can [...]  read more

    Columbia's War on Poverty: The next big thing

    Major Curtiss Hartley  |  Columbia Daily Tribune

    Yes, it is a little weird to refer to anything in the poverty services community as “The Next Big Thing,” but what we are talking about is The Opportunity Campus and it really is pretty cool. Most importantly, it will make a big difference for people who are facing homelessness in Columbia; it will save lives.

    Probably the last Next Big Thing was Welcome Home’s new shelter for veterans facing homelessness, built in 2016. Amazing work is being done from that facility over on Business Loop 70, and just having it provides a focal point for efforts to help veterans facing homelessness. It is a perfect example of how successful efforts breed successful efforts.

    Certainly, beyond the occasional Next Big Thing, we see myriad steps forward and even minor miracles all the time in local poverty services. Love Columbia is a great example of what comes from just doing the work, day in and day out. Most had not heard of the organization ten years ago, and today it is a vital force in our community, [...]  read more

    Cade Cunningham Reveals The Biggest Thing He Learned His Rookie Year – Yardbarker.com

    Cade Cunningham was an All-Rookie selection, and many believed that he should have been the Rookie of the Year. Cunningham had a productive first season in the league, averaging 17.4 PPG, 5.5 RPG, and 5.6 APG.

    In a recent interview with Deyscha Smith of Slam Magazine, Cade Cunningham revealed the biggest thing he learned during his rookie year. Cunningham stated that he learned that “nobody will care” about things that he does until the team starts winning more:

    He’s had conversations with Pistons Hall of Famer Isiah Thomas about leadership and what it takes to bring a team together. He’s well aware, too, of what it’ll take to earn respect.

    “I think the biggest thing I learned is that the League, the media, nobody will care until you’re winning,” he tells SLAM. “I could feel bad for myself all I want about [how] people didn’t respect or appreciate the season I had, or anything, but I didn’t win a lot of games. So, I think that’s been the biggest thing that [...]  read more

    No Boundaries Festival Crochet Tote Bag I Editor Review | POPSUGAR Fashion

    Hi. Avid Walmart shopper here to tell you it’s about time to start shopping the retailer’s fashion and accessories section, if you aren’t already. Case in point: my new obsession is the No Boundaries Women’s Festival Crochet Tote Bag Tan Multi Stripe ($27), which, in all honesty, I wasn’t expecting to be as high quality as it is. Ahead, I break down everything you need to know about this bag in deciding whether or not you want to add it to your virtual shopping cart.

    What I Like About This Tote Bag

    When I unboxed this tote back, I audibly gasped over the intricate crochet detailing, which — if I’m being honest — looks even better IRL. It’s reminiscent of a special item you’d [...]  read more

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